Frequently Asked Questions

Choosing the right shop to care for your European vehicle is an important decision, and we know you may have questions before scheduling your first visit. We've compiled answers to some of the questions we're asked most often about our services, maintenance recommendations, repairs, warranties, performance upgrades, and vehicle collection management. If you don't see the information you're looking for, our team is always happy to help—just contact Bavarian Werk Shop, and we'll be glad to answer your questions.

What Sets Bavarian Werk Shop Apart from Other European Automotive Service Centers?

At Bavarian Werk Shop, we believe exceptional automotive service is about far more than fixing what's broken. Our philosophy centers on accurate diagnosis, preventative maintenance, quality workmanship, and long-term relationships with our customers. We take the time to understand your vehicle, its maintenance history, how it's driven, and your goals for ownership, allowing us to recommend services that help preserve its performance, reliability, and value—not simply address today's concern.

We also believe in doing things the right way. That means using OEM, Genuine, and other premium-quality parts, following proper repair procedures, performing a comprehensive Digital Vehicle Inspection with every oil service, and standing behind our work with a 2-year/24,000-mile warranty on qualifying service and maintenance. Whether you own a daily-driven BMW, a Porsche weekend car, a Mercedes-Benz luxury sedan, or an entire collection of European automobiles, you'll find a team that shares your enthusiasm and treats every vehicle with the same attention to detail we would expect for our own.

General Questions

Service and Maintenance Warranty

All qualifying service and maintenance work is backed by a 2-year/24,000-mile warranty, whichever comes first.

Wheel Alignment and Balancing Warranty

Alignments and wheel balancing services are covered for 6 months/1,500 miles, whichever comes first.

Performance Parts Warranty

Performance parts installed by Bavarian Werk Shop are covered for 12 months/12,000 miles, whichever comes first.

Limitations and Voided Warranties

Vehicles used in competitive racing, track events, or off-road activities will not be covered under any warranty.
Warranty coverage does not extend to customer-supplied parts or any issues resulting from their use.
This warranty is void if the vehicle undergoes additional modifications or tuning by outside parties or non-approved sources.

While we do not currently maintain a traditional fleet of loaner vehicles, Bavarian Werk Shop offers Lyft Concierge to make getting where you need to go while your vehicle is in our care simple and convenient. Our team can arrange a Lyft ride for any customer directly from the shop, eliminating the need to coordinate transportation on your own.

For qualifying repairs or services of $250 or more, Bavarian Werk Shop will cover up to $35 toward your Lyft transportation. Simply let us know you need a ride when scheduling your appointment or dropping off your vehicle, and we'll be happy to arrange it for you.

Bavarian Werk Shop operates by appointment, so please schedule your service and drop-off time with us in advance.

If you're unable to drop your vehicle off during your scheduled time, contact us and we'll be happy to discuss available after-hours drop-off or vehicle pickup options.

Once your vehicle is in our care, we'll keep you informed throughout the service process and contact you before performing any additional work beyond the authorized scope.

Repair time depends on the type of service being performed, the complexity of the diagnosis or repair, parts availability, and what we find once the vehicle has been inspected.

For straightforward maintenance and known repairs, we can often provide an estimated completion time when the appointment is scheduled. More complex diagnostic work may require additional time before the full scope of the repair is known.

If anything changes during the process, we'll keep you informed and discuss any additional work or timing with you before proceeding.

For routine service and maintenance, the answer is no. We supply the parts used in these repairs because it allows us to ensure they meet our quality standards, are the correct application for your vehicle, and are backed by our 2-year/24,000-mile service and maintenance warranty. Using parts that we source and verify helps us stand behind the work we perform and ensures you receive the level of reliability and confidence we expect from every repair.

For performance parts and vehicle upgrades, we evaluate customer-supplied components on a case-by-case basis. Certain high-quality aftermarket parts from reputable manufacturers may be suitable for installation, while others may not meet our standards or be compatible with your vehicle. If you're considering supplying your own performance parts, we encourage you to contact us before purchasing them so we can discuss the application and determine the best approach for your project.

Payment is due upon completion of services and before the vehicle is released, unless other arrangements have been approved in advance.

We accept:

Cash
Business Checks
Visa
Mastercard
Discover
American Express
PayPal
Apple Pay
Google Pay

Returned or declined payments must be resolved before a vehicle can be released.

Yes. Bavarian Werk Shop operates by appointment only so we can properly plan for your vehicle and the service it requires.

Services Offered

Yes. Bavarian Werk Shop provides factory-scheduled maintenance, preventative service, diagnostics, and repair for European vehicles.

Rather than relying solely on a dashboard service reminder, we consider your vehicle’s age, mileage, service history, condition, and intended use when making maintenance recommendations. Our goal is to address what your vehicle needs today while helping you anticipate and plan for future service.

Bavarian Werk Shop specializes in European automobiles, with particularly deep experience in BMW and Porsche platforms.

We also service select Mercedes-Benz, Ferrari, Lamborghini, McLaren, Aston Martin, Alfa Romeo, Maserati, and other European enthusiast and specialty vehicles.

Because service requirements, equipment, and parts support can vary by model, we encourage owners of specialty or less common vehicles to contact us before scheduling so we can confirm that we're the right shop for your vehicle and its needs.

Diagnostic work is billed at our standard labor rate of $159 per hour. Many concerns can be diagnosed within the first hour, but some problems require additional testing or diagnostic time.

If additional time is needed, we will explain what we have found and request your authorization before proceeding.

For customers looking for an overall assessment of a vehicle rather than diagnosis of a specific concern, we also offer a general vehicle inspection for $99.

The traditional “tune-up” has largely been replaced by manufacturer-specific maintenance schedules and modern vehicle diagnostics.

Rather than replacing a standard list of parts, we evaluate your vehicle based on its age, mileage, service history, condition, and any symptoms you may be experiencing. Depending on the vehicle, appropriate maintenance may include spark plugs, ignition components, filters, fluids, belts, or other scheduled and condition-based services.

If your vehicle is running poorly, has a warning light, or simply hasn't been serviced in some time, we'll help determine what it actually needs rather than replacing parts unnecessarily.