Frequently Asked Questions

Choosing the right shop to care for your European vehicle is an important decision, and we know you may have questions before scheduling your first visit. We've compiled answers to some of the questions we're asked most often about our services, maintenance recommendations, repairs, warranties, performance upgrades, and vehicle collection management. If you don't see the information you're looking for, our team is always happy to help—just contact Bavarian Werk Shop, and we'll be glad to answer your questions.

What Sets Bavarian Werk Shop Apart from Other European Automotive Service Centers?

At Bavarian Werk Shop, we believe exceptional automotive service is about far more than fixing what's broken. Our philosophy centers on accurate diagnosis, preventative maintenance, quality workmanship, and long-term relationships with our customers. We take the time to understand your vehicle, its maintenance history, how it's driven, and your goals for ownership, allowing us to recommend services that help preserve its performance, reliability, and value—not simply address today's concern.

We also believe in doing things the right way. That means using OEM, Genuine, and other premium-quality parts, following proper repair procedures, performing a comprehensive Digital Vehicle Inspection with every oil service, and standing behind our work with a 2-year/24,000-mile warranty on qualifying service and maintenance. Whether you own a daily-driven BMW, a Porsche weekend car, a Mercedes-Benz luxury sedan, or an entire collection of European automobiles, you'll find a team that shares your enthusiasm and treats every vehicle with the same attention to detail we would expect for our own.

General Questions

Service and Maintenance Warranty

All service and maintenance work is backed by a 2-year/24,000-mile warranty, whichever comes first.

Wheel Alignment and Balancing Warranty

Alignments and wheel balancing services are covered for 6 months/1,500 miles, whichever comes first.

Performance Parts Warranty

Performance parts installed by RRT Automotive are covered for 12 months/12,000 miles, whichever comes first.

Limitations and Voided Warranties

Vehicles used in competitive racing, track events, or off-road activities will not be covered under any warranty.
Warranty coverage does not extend to customer-supplied parts or any issues resulting from their use.
This warranty is void if the vehicle undergoes additional modifications or tuning by outside parties or non-approved sources.

While we do not currently maintain a traditional fleet of loaner vehicles, Bavarian Werk Shop offers Lyft Concierge to make getting where you need to go while your vehicle is in our care simple and convenient. Our team can arrange a Lyft ride for any customer directly from the shop, eliminating the need to coordinate transportation on your own.

For qualifying repairs or services of $250 or more, Bavarian Werk Shop will cover up to $35 toward your Lyft transportation. Simply let us know you need a ride when scheduling your appointment or dropping off your vehicle, and we'll be happy to arrange it for you.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

This can be a very involved question. We always strive to complete the job as soon as possible. Lately, however, shipping delays and parts availability has added to the time needed to finish the repair. Trust that our goal is to return your vehicle to you in working order as soon as possible.

For routine service and maintenance, the answer is no. We supply the parts used in these repairs because it allows us to ensure they meet our quality standards, are the correct application for your vehicle, and are backed by our 2-year/24,000-mile service and maintenance warranty. Using parts that we source and verify helps us stand behind the work we perform and ensures you receive the level of reliability and confidence we expect from every repair.

For performance parts and vehicle upgrades, we evaluate customer-supplied components on a case-by-case basis. Certain high-quality aftermarket parts from reputable manufacturers may be suitable for installation, while others may not meet our standards or be compatible with your vehicle. If you're considering supplying your own performance parts, we encourage you to contact us before purchasing them so we can discuss the application and determine the best approach for your project.

Payment is due upon completion of services and before the vehicle is released, unless other arrangements have been approved in advance.

We accept:

Cash
Business Checks
Visa
Mastercard
Discover
American Express
PayPal
Apple Pay
Google Pay

Returned or declined payments must be resolved before a vehicle can be released.

Bavarian Werk Shop currently operates on a "By Appointment Only" basis. We do however strive to get you taken care of as soon as possible.

Services Offered

Yes. We have built an amazing reputation from our performance and racing clients, Bavarian Werk Shop carries on the tradiation it's founders have with OEM level service, maintenance and repairs. Please visit our repairs and maintenance page for more information.

Our focus is on premium European vehicles. Our team has decades of experience in BMW and Porsche platforms as well as quality Italian marques. Don't be surprised if you come in and see a 360 Stradale sitting next to an immaculate BMW M3!

There are a few different charges that could apply while we are inspecting the vehicle. If we need to diagnose a specific problem, our hourly rate is $159/hr. Most diagnosis can be completed within the first hour. If we required more time to chase down a problem, we would present to you our plan and what we need to do along with the associated costs.

If you want a general inspection of the vehicle as is required on many maintenance plans or just to give you an overview of the car, our general inspection charge is $99

That is a possibility, however there is no such thing as the classically thought 'tune-up' any more. Modern engines are very complicated machines with multiple layers of computer control. When you vehicle is running roughly, our first recommendation is to diagnose the problem. It may end up being a simple spark plug exchange, however there are many, many things that can cause an engine to not be at it's best.